A quick thanks to Dualit
David Rosam on Jan 16 2006 at 7:32 pm | Filed under: Angels and Devils
Dualit, makers of shiny metallic kitchen stuff, came up trumps today.
Part of our espresso machine broke over the weekend, so I called the company helpline. As I fully expected, they had better things to do on a Saturday than waiting around for my call, but I did leave a message on their voice mail.
At 10:55 this morning I got a call, apologizing that they hadn’t got back to me before!
There were no questions about how long we’d had the machine, or what I was doing with it when the piece broke. Just another apology that they were waiting for the part, and a promise that they’d put one in the post just as soon as they were available. No charge.
That’s what I call customer service.
I’d certainly buy again from them - our Dualit toaster has been brilliant.
